Refunds & Returns

Because Addora operates on a Cash on Delivery model, you do not pay until you physically receive your order. This means most payment disputes are avoided entirely — if you refuse an order at the door, you are not charged. Refunds apply in cases where you have already accepted and paid for an order and then discovered a valid issue.

We take product quality and accurate listings seriously. If a product arrives defective, damaged, or significantly different from what was described, Addora will mediate the dispute and, where appropriate, facilitate a full refund to you.

If the item you received is broken, defective, or was damaged in transit, you are eligible for a full refund. You must report the issue within 48 hours of delivery with photographic evidence.

If you received a product that is different from what you ordered (wrong size, color, model, or item), you are eligible for a full refund or a free replacement, whichever you prefer.

If the product received is materially different from the seller's description or photos in a way that would have affected your decision to buy, you may request a refund. Minor variations in shade or texture that are within normal manufacturing tolerance are not eligible.

If your order arrived with items missing from a multi-item shipment, you are eligible for a partial or full refund for the missing items.

We do not accept refund requests based on a change of mind after you have accepted and paid for the order. Please review product descriptions and photos carefully before placing your order.

Refund requests must be submitted within 7 days of delivery. Issues reported after this window will not be accepted unless there is clear evidence of a hidden defect that could not have been discovered at the time of delivery.

The following categories are not eligible for return or refund unless they are defective or damaged upon arrival: perishable goods, opened personal care and hygiene products, undergarments and swimwear, and digital goods or gift cards.

Products damaged due to improper use, accidental damage after delivery, or modification by the buyer are not eligible for a refund.

Email addora@addora.com.et or call +251 926 635 307 within 7 days of receiving your order. Include your order number, a clear description of the issue, and photos or video evidence of the defect or discrepancy.

Our support team will review your claim within 2 business days. We may contact the seller to gather their response. If the claim is valid, we will approve the refund. If disputed, our team will make a final binding decision based on the evidence provided.

For approved refunds, we may ask you to return the item before processing the payment. Our team will coordinate the return pickup at no cost to you. Do not dispose of the item before receiving confirmation from us.

Once the return is confirmed (or if a return is not required), your refund will be processed within 5–7 business days via Telebirr, Chapa, or bank transfer. We will confirm the method and timeline with you upon approval.

Because Addora uses Cash on Delivery, you have the right to inspect your order before paying. If the package appears visibly damaged or tampered with at the time of delivery, you may refuse to accept it. You will not be charged.

If a multi-item order arrives and only some items are present or acceptable, contact our support team immediately before accepting or refusing the shipment. Do not accept partial orders and pay for missing items.

Unjustified or repeated refusal to accept orders without a valid reason may result in account restrictions. Our delivery partners record delivery attempts, and patterns of abuse are reviewed by our team.

You must report your issue within 7 days of the delivery date. Claims submitted after this period will not be accepted.

Our team will review and respond to your claim within 2 business days of submission.

Once approved and the item returned (if required), refunds are processed within 5–7 business days. The exact timeline may vary depending on your bank or mobile money provider.